Privacy Policy | Reading Roofing Experts

1. Who We Are

Reading Roofing Experts is a roofing contractor based in Reading, Berkshire. We provide residential roofing services across Reading and the surrounding Berkshire area. For the purposes of UK data protection law, we are the data controller for personal information collected through this website and in the course of providing our services.

2. What Personal Data We Collect

We may collect the following personal data when you contact us or use our services:

Name and address (to survey and carry out roofing work)
Phone number and email address (to communicate with you about your enquiry or job)
Details of your property and any roofing work discussed or carried out
Payment information (processed securely — we do not store card details)

We do not collect sensitive personal data (as defined under UK GDPR) and we do not collect data from children.

3. How We Use Your Personal Data

We use your personal data only for the following purposes:

To respond to your enquiry and arrange a survey or quotation
To carry out roofing work you have agreed to
To issue invoices and process payments
To contact you about work in progress or completed under guarantee

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

The legal basis for processing your personal data is:

Contract — processing is necessary to fulfil the contract for roofing services you have agreed to, or to take steps at your request before entering into a contract
Legitimate interests — responding to enquiries you have initiated and maintaining records of work carried out

5. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for a minimum of 6 years after completion of work to comply with our guarantee obligations and HMRC requirements. After this period, data is securely deleted.

6. Who We Share Your Data With

We do not share your personal data with third parties except where strictly necessary:

Our accountant, for the purpose of financial record-keeping (under confidentiality)
Payment processors, to process any card payments (who have their own GDPR obligations)
Where required by law or legal process

We do not use third-party marketing platforms or advertising networks that would receive your personal data.

7. Your Rights

Under UK GDPR you have the following rights:

Access — you can request a copy of the personal data we hold about you
Rectification — you can ask us to correct inaccurate data
Erasure — you can ask us to delete your data in certain circumstances
Restriction — you can ask us to restrict processing in certain circumstances
Objection — you can object to processing based on legitimate interests
Portability — you can request data in a portable format where applicable

To exercise any of these rights, contact us at info@rooferreading.co.uk or call 0118 327 2383. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are not satisfied with how we handle your data.

8. Cookies

This website does not use tracking cookies, advertising cookies, or third-party analytics. The site is a static website with no cookie-based functionality. No consent banner is required as no cookies are set.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our website is served over HTTPS. Personal data held in paper or electronic form is accessible only to personnel with a legitimate need.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at https://rooferreading.co.uk/privacy-policy.html. The date of the last update is shown at the top of this page.

11. Contact

Reading Roofing Experts
Reading, Berkshire RG1
Phone: 0118 327 2383
Email: info@rooferreading.co.uk